Yesterday I got to the bottom of an issue a client was having with Email Actions relating to Workflow.
The client have two domains, one domain that their staff are on and another domain that their servers are on; including the Dynamics GP server.
Firstly, to get email actions working, I needed to have a user created on Domain 2 with the users Email Address populated otherwise the workflow would fail. Once I had this working, however, we encountered another error when opening the links.
I did some research and found that this is because Dynamics GP doesn’t support enGB and requires one of the following formats to work:
- English (US)
After some troubleshooting, I found the easiest way around this is to add enUS as a secondary language in IEs Internet Options.
In Internet Explorer go to Tools > Internet Options > Languages;
Then go to Set Language Preferences;
Click on Add a language;
Choose English (United States);
Once this has been done, you can close these windows and try using the Approval link again.
Something to note, is that you will need to login with a user from Domain 2 to be able to access this. I believe this is something to do with the way the Trust Relationship is set up between the two domains, however this is out of my control in this case.