Workflow 2.0 Email Actions Cross Domain Error

Yesterday I got to the bottom of an issue a client was having with Email Actions relating to Workflow.

The client have two domains, one domain that their staff are on and another domain that their servers are on; including the Dynamics GP server.

Firstly, to get email actions working, I needed to have a user created on Domain 2 with the users Email Address populated otherwise the workflow would fail. Once I had this working, however, we encountered another error when opening the links.

I did some research and found that this is because Dynamics GP doesn’t support enGB and requires one of the following formats to work:

  • English (US)
  • Spanish
  • French

After some troubleshooting, I found the easiest way around this is to add enUS as a secondary language in IEs Internet Options.

In Internet Explorer go to Tools > Internet Options > Languages;

Then go to Set Language Preferences;

 

Click on Add a language;

 

Choose English (United States);

 

Once this has been done, you can close these windows and try using the Approval link again.

Something to note, is that you will need to login with a user from Domain 2 to be able to access this. I believe this is something to do with the way the Trust Relationship is set up between the two domains, however this is out of my control in this case.

 

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